Director of Support Services

USA Health Children’s and Women’s Hospital (01 May 2024 - Present)

As a strategic leader at USA Health System, I oversee support services, including Communications, Greeters, Environmental Services, Patient Transportation, Mailroom, and Food and Nutrition. My focus is on guiding these departments to align with the organization’s mission, vision, and values through effective planning, program development, and fiscal management. Key Responsibilities Lead and Support Teams: Provide clear direction to support service teams, fostering collaboration and a shared commitment to organizational goals. Drive Efficiency: Identify cost-effective solutions to enhance operations, adapting to industry trends and resource availability. Build Relationships: Maintain strong connections with administration, staff, providers, patients, and vendors to ensure smooth operations. Ensure Compliance: Guide departments to meet regulatory and accreditation standards, ensuring ethical practices and safety compliance. Improve Environment of Care: Investigate issues, recommend solutions, and conduct environmental rounds to uphold high standards.